Questions about licences and software updates

1. How much does the Universal League Manager cost? The software costs £50 for the first year and then £40 per year thereafter.

2. Why charge an annual fee? The software development started around 1996 and has progressed immensely over the last 20 years. The annual fee firstly guarantees that leagues are always using a version of the product that is maintainable and secondly allows further development of the product. There are other costs that need paying for as well, like for code signing and this website.

3. Will the cost of the software remain unchanged? The cost of the software increased in August 2010 (it had previously remained unchanged for over 10 years). In July 2015 the cost for the initial year was reduced from £70 to £50. There are currently no plans to change the cost of the software.

4. Is there a money back guarantee if I am not satisfied? No. Once the software is purchased no monies can be refunded. However, the software is available for free for a period of up to 2 months to allow evaluation of the software. This means that if the decision is to purchase the software then there is no need for any refunds.

5. If I renew early do I lose any time on the licence? No. You can renew at any time and the extra year will be added to the end of your current licence.

6. How do I get updates? you will also get a "Check for Updates" in your program group. Please use this to check and download updates when you want to. The ULM software will check for updates, when you run it, every 21 days. It is usually a good idea to do this prior to starting up a new season so you can benefit from the most up to date functionality.

7. How do I install an update to the software? The software uses an installation package; just follow the instructions.

8. What happens when I renew? You will receive a link to the current installation package in a zip file. Just download and save the file and then run it to install.

9. I have recently purchased a new PC. I have copied the old software to my new PC but it will not work. Why is this? You are probably getting the error "You do not have the appropriate licence to run this....",  "You do not have the appropriate licence to use this functionality", or very similar. You need to install the library routines in the same way that you did when you originally purchased the software.

10. I have recently formatted my PC and loaded a backup copy of the software but it will not work. Why is this? See previous answer.

11. When I install an update will I lose the league(s) currently running on my PC? No. Your leagues are not overwritten or deleted. Only the programme is updated.

12. If I uninstall the software will I lose the league(s) currently running on my PC? No. Your leagues are not overwritten or deleted. Only the programme is removed.

13. Can I get a discount if I introduce another league secretary to this program? Yes. If you have introduced another league, and they purchase the software, your licence will be extended by 2 months. However, the league making the purchase must make it clear that you recommended them.

14. What if a new secretary takes over the league? This happens a lot and is normally a healthy natural progression. Normally a league would purchase the software rather than an individual. When a new secretary takes over just let Reseal SW know the new contact details and the new secretary will be sent an installation package appropriate to the licence previously purchased. No licence time is lost.

 


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